AI Customer Support
AI Customer Support — Voice AI That Resolves Calls
A customer called angry and left satisfied — and no human agent touched it. Auris AI's emotion-aware support agent answers inbound calls 24/7, understands how the caller feels, and actually resolves the issue instead of deflecting it.
What it does
Most support bots frustrate customers and push them to "press 0 for an agent." Auris AI is built on a different belief: conversations that feel human get better outcomes. Its voice agent listens for tone and frustration, answers from your knowledge base, resolves common issues end to end, and escalates to a human only when it should — with full context.
How AI customer support works
- Train on your knowledge — upload help docs, FAQs and policies; set the persona and empathy thresholds.
- Answer 24/7 — the agent handles inbound calls in English, Hindi or Hinglish, any hour.
- Resolve or escalate — it solves what it can and routes the rest to a human with full context.
- Close the loop — tickets are auto-raised, the CRM is updated and Slack/Teams is notified after each call.
Why teams use it
- Resolves, not deflects — emotion-aware handling turns angry callers into satisfied ones.
- Always on — 24/7 coverage with no queues, no hold music, no burnout.
- Every call measured — recording, transcript, sentiment and behaviour analysis on each conversation.
- Connected — auto-raises tickets and updates your helpdesk, CRM and chat tools.
Frequently asked questions
Can it escalate to a human? Yes — it transfers to a human agent with full context when needed.
Does it understand frustrated callers? Yes — the emotion layer reads tone, sentiment and hesitation and adapts.
Does it raise tickets automatically? Yes — it raises tickets and updates your CRM, Slack and Teams after each call.
What does it cost? ₹9/min, no lock-in, plus a one-time ₹75,000 setup. See pricing.
Hear the support agent live
Verify your email and Auris AI will call your phone with a live demo — under two minutes.
Get a live demo call